Trade-In
Trade In. Upgrade. Enjoy.
Trade-in Online
Good to Know Before You Start
- Finalise your new device. Know your preferred device and specifications before starting the trade-in process. Changing your selection midway may require you to restart the process.
- Your trade-in discount is an estimate. Your device will be re-inspected by our logistics partner during collection. If the final valuation differs from the initial estimate, you will be required to top up the difference.
- Check your contact details. Ensure your WhatsApp-linked phone number and email address are correct. Incorrect details may delay your delivery.
Step 1 - Choose Your New Device
Find your preferred device and select your desired specifications on the product page.
Step 2 - Complete Your Online Trade-In Inspection
On the product page, click Start Trade-In and complete a short survey about your current device's condition. You'll receive an instant trade-in discount based on your responses.
Step 3 - Complete Checkout
After submitting the survey, you'll be directed to checkout with your trade-in discount already applied. Choose your preferred fulfilment method: Home Delivery or Click & Collect.
Important: If you exit the checkout page before completing your order, your instant trade-in discount will be removed and you will need to restart the trade-in process.
Step 4 - What Happens Next?
If you chose Home Delivery
| Timeline (Business Days) | Details |
|---|---|
| D+0 | Order placed. |
| D+1 | Getting your order ready for logistics pickup. |
| D+2 | Carousell Logistics collects your new device from iStudio. Carousell Customer Service contacts you via WhatsApp to schedule delivery of your new device. (Pre-orders: logistics collection takes place one day after launch day.) |
| D+3 onwards | Your new device is delivered and the trade-in exchange is completed at the same time, based on your scheduled delivery slot. |
Please note: The timeline provided is an estimated guide and may vary depending on circumstances. In the event of any unforeseen circumstances, your order may be delayed. If you have any questions or require further assistance, please contact us at feedback@istudiosg.com.
If you chose Click & Collect
| Order type | Collection window |
|---|---|
| In-stock orders | Collect anytime during retail hours at your selected store. |
| Pre-orders | Collect from Launch Day onwards. |
| Backorders | Collect after receiving an email confirming that your backorder is ready for collection. |
In-store Trade-in
Step 1
Disconnect your Apple device from your connected devices and iCloud. For detailed instructions, please refer to the Removal Guide.
Step 2
Visit any iStudio store, excluding our Airport Terminal locations, for a device assessment.
Step 3
Receive your device's trade-in value and apply it immediately towards the purchase of a new device.
Frequently Asked Questions
General Questions
What conditions must my device meet to be eligible for trade-in?
Your device must meet the following requirements:
- Power: The device must be able to power on and remain powered on without being connected to a charger.
- Local set: The device must not be an export set. For iOS devices, the model number must end in ZP/A. Android devices must have been purchased in Singapore from an authorised distributor.
- Screen condition: The screen must be in good enough condition to clearly display the IMEI. The screen and device must be fully usable without external aids.
- Activation lock: The device must not be account-locked or activation-locked.
- Remote management (if required): The device must not be linked to Remote Management (MDM/Knox).
- Account status: You must be logged out of all Apple, Google, and Android accounts.
What preparations do I need to make before my trade-in?
Please ensure that you:
- Back up and erase all personal data before your trade-in appointment.
- Ensure the device is ready to be fully wiped during the appointment.
- Remove all accessories, SIM cards, and memory cards.
- For iPhones, disable Stolen Device Protection before your appointment.
- Bring valid proof of identification (Singpass, NRIC, or EP)
Can multiple devices be traded in during the same transaction?
Unfortunately, only one device can be traded in per transaction.
Can I back up my device or transfer my data during the exchange?
We strongly recommend backing up your personal data before your in-store or scheduled doorstep exchange.
Please note that data backup and transfer will not be possible during or after the exchange.
Can I get my old device back after the trade-in?
Unfortunately, your old device cannot be returned once the trade-in has been completed, as all trade-ins are final.
Before trading in your device, we strongly recommend backing up all important content, including contacts, photos, videos, and other personal data.
Is my trade-in value guaranteed? What happens if the estimated trade-in value differs?
The initial trade-in value is an estimate and is subject to inspection by our courier partner or iStudio team. If there is a discrepancy between the condition indicated during the initial assessment and the actual condition of the device, a final trade-in value will be determined. You will be required to top up the difference if the final trade-in value is lower than the initial estimate.
What payment method can I use to top up the difference?
If there is a discrepancy in the trade-in value, the difference must be paid via PayNow QR code to Carousell.
Please ensure that the payment recipient is Rebonics Pte Ltd (UEN: 201512526R).
Note: Customers must be registered for PayNow and have access to a mobile banking application.
What if my device is not found in the trade-in device list?
You may visit any iStudio store (excluding Airport Terminal Stores) to have your device assessed by our iStudio Experts and check whether it is eligible for trade-in.
Online Trade-in (Home Delivery) Questions
When will I receive the scheduling notification?
Once your trade-in order has been placed and is ready to ship, Carousell will contact you via WhatsApp within 2 working days to arrange a collection and delivery schedule.
Please ensure that you provide a WhatsApp-linked phone number in the delivery details on your iStudio account.
Who should I contact if I need to reschedule or check my delivery status?
For rescheduling requests and delivery status enquiries, please contact the Carousell Customer Help Centre via WhatsApp.
The cut-off time for rescheduling is 6pm on the day before your scheduled delivery date.
How long does the doorstep trade-in process take?
The doorstep trade-in process takes approximately 15–30 minutes.
What if I am not at home? Can someone else assist with the trade-in?
Yes. You may appoint an authorised representative to complete the trade-in on your behalf. The authorised representative must be able to provide the required identification details for verification.
What if I do not accept the trade-in value after assessment?
For trade-ins via istudiosg.com, if you choose not to accept the final trade-in value, your entire online order will be cancelled.
The purchased device cannot be handed over separately without completing the trade-in portion of the order.
Online Trade-in (Click & Collect) Questions
What if I do not accept the trade-in value after assessment?
For trade-ins via istudiosg.com, if you choose not to accept the final trade-in value, your entire online order will be cancelled.
The purchased device cannot be handed over separately without completing the trade-in portion of the order.
What if I am unable to collect my order personally, can someone else collect it on my behalf?
Yes. A friend or family member may collect your order on your behalf by bringing:
- The old device for trade-in
- A signed copy of the Authorisation Letter
- The web order confirmation email
Please note that our stores reserve the right to decline any collection attempt if the required documents are not provided.
In-store Trade-in Questions
What if I do not accept the trade-in value after assessment?
For trade-ins at iStudio retail stores, you may choose not to accept the trade-in value and proceed with your device purchase without trading in your old device.
Please contact us at feedback@istudiosg.com if you have other enquiries. Trade-in program is provided by "Carousell".
Why Shop Online
-
Click & Collect
Check the stocks availability, order on the way and simply pick-up when you reach.
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Local Delivery
Enjoy complimentary delivery for orders with a minimum spend of $250.
