iStudio FAQ

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We’ll be glad to assist you on any questions about our Web Store.

Reservation/Pre-order | Customisation | General Enquiries | Delivery/Order Collections | Tax-free Purchase | Apple Product Enquiries | Third Party Product Enquiries

Reservation/Pre-order

Newly launched or coming soon products are not available for reservation unless otherwise stated

Should your pre-order be a ‘coming soon’ item. It will be ready for collection on the day of launch in Singapore unless otherwise mentioned.

If you have opted for ‘Standard Delivery’, your order will be processed on launch day and it will take 3-5 working days (excluding weekends and public holiday) for your item to be delivered once our delivery partner has picked up the order.

You may make your reservation requests directly with our iStudio Retail Stores, subject to stock availability.

Reserved items, without payment, will be held for a maximum of 3 days from the confirmation date of the reservation. For example, if a reservation is confirmed on 1st December, the product will be held until the 3rd of December and released back for sale on the 4th of December.

Regrettably, the model you've chosen may be unavailable for pre-orders. You may want to explore an alternative variant or select the 'Notify Me' option to receive updates when stocks become available

You may nominate someone else to collect on your behalf, we will require you to download and fill in the 'Letter of Authorisation' and your nominee will need to provide the signed copy of the letter and the web order confirmation email.

Customisation

If your pre-order is for customised Mac models or Out of Stock models (if available), it may take approximately 3-6 weeks from date of order and full payment made for the order to be ready for delivery / collection.

General Enquiries

Our Customer Support Team operates on Mondays to Fridays (excluding Public Holidays) from 9am to 6pm. We seek your kind patience as we may experience high volume of queries from time to time.

Please do kindly check your spam/junk inbox folder if you may have received any email responses from us that may have been diverted there by your email provider.

We do apologise that we do not offer callback services, please kindly reach out to our Customer Support via email or Facebook/Instagram messenger. This is also for us to ensure that all queries are properly recorded and documented.

Unfortunately, our WhatsApp account is solely dedicated to facilitating online purchases and does not have a manned support service.

Unfortunately, we do not accommodate such amendments. All provided purchase receipts will indicate the respective store location of purchase.

You may reach out to our Customer Support Team with your request and we will assist you with your request accordingly. However please kindly note that we may reject requests for purchases more than 3 years ago or insufficient information provided.

We do regret to share that when newly launched products are limited for sale at a pre-defined quantity, iStudio reserves the rights and discretion to cancel and/or adjust your orders accordingly. We seek your kind understanding that this is in place to ensure that all patrons have the chance to purchase the respective new products with us at iStudio.

Delivery/Order Collections

Deliveries take approximately 3-5 business days (excluding weekends and Public Holidays) to reach you.

Anyone in your household may receive your delivery on your behalf.

Should you not be in when the delivery takes place, you may reschedule the next arrangement with the courier

We regret to inform you that we currently only offer deliveries within Singapore. If you are an overseas patron visiting Singapore and wish to shop with us, you can place an order online and choose self-collection at one of our iStudio Retail Stores.

Online payment confirms your collection location and delivery method. Changes are not possible.

To guarantee a smooth and secure ordering process, online payments are required for all online orders.

Tax-free Purchase

You can make a reservation from any of our iStudio outlets with Traveller’s Reservation, subjected to stock availability. For more information you may visit us here.

You can enjoy tax-free prices when making purchases at our iStudio Terminal Stores in Singapore Changi Airport by presenting a valid boarding pass departing or transiting from Singapore on the day of purchase.

Yes, you will only need to present your boarding pass, either departing or transiting from Singapore, to be eligible for tax-free prices when shopping with us at Singapore Changi Airport.

We regret to share that tax-free prices are only available at our iStudio Terminal Stores in Singapore Changi Airport when presented with a valid Boarding Pass departing/transiting from Singapore on the day of purchase in compliance with the local tax regulations.

As a tourist shopping at iStudio, you are qualified for tax refunds in Singapore. On the day of purchase, when making a payment at our iStudio Retail Stores*, please present your original physical passport; photocopied or digital copies will be rejected. Our Mac Retail Specialists will assist you in obtaining the eTRS slip, enabling you to file for tax refunds at the designated counters at Changi Airport before your departure.

*Not applicable to orders placed on iStudio Online Store.

Apple Product Enquiries

Products with cosmetic imperfections or defects are not eligible for exchange. We regret to share that iStudio and/or Apple does not provide warranty for cosmetic imperfections or defects.

You may wish to visit any of our iStudio outlets, for the respective device diagnostics and repair/replacement.

Unfortunately, AppleCare+ has to be purchased together with the Apple device in the same receipt. AppleCare+ is not available to be sold separately at iStudio.

Unfortunately, all purchases are final and non-refundable or exchangeable.

We regret to inform you that the engraving service is only available through the Apple Online Store for selected products.

Third Party Product Enquiries

You may reach out to the iStudio Retail Store that you have made the purchase with for advisory if you are able to make an exchange in-store or if you will be required to visit the brand distributor's service centre for the respective service.

A lifetime warranty provides coverage throughout the product's lifespan. If the purchased product/device is no longer manufactured or distributed, the lifetime warranty will no longer be applicable for claims.

Unfortunately all purchases are final and are non-refundable and non-exchangeable.