Shipping & Delivery

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Please note that this does not mean that your order has been accepted.

For more info, please read Site Terms of Use.

Another email will be sent to you when we are processing your order as well as when your product is ready for collection or has been shipped out.

Free Local Delivery

All online orders on the iStudio eStore comes with an option for Free local delivery. 

Orders made between Monday – Thursday before 12pm will be processed within 24 hours and will require a delivery time of up to 4 working days from date of processing (excluding Sundays and Festive Periods such as Lunar New Year / Christmas). 

Orders made between Friday – Sunday will be processed on Monday (or the following day should the coming Monday be a Public Holiday).

Delivery is not available for locations such as Jurong Island, Military Camps / Bases, Singapore Changi Airport, Tuas, Fishery Ports, Sentosa Island and etc. Delivery is also not available outside of Singapore or to PO boxes.

iStudio will not be liable for failure of delivery and/or additional charges incurred should your order details provided consist an Incomplete or Invalid Mailing Addresses.

 

Self Collection.

Do note that purchases from www.istudiosg.com are not applicable for tax free at point of purchase. Do request for an eTRS ticket at point of collection to personally claim for tax refund at Changi Airport. iStudio is not obliged to claim for tax rebate for the customer.

Please do kindly note that special requests may require more time for the order to be fulfilled and ready for self-collection. 

Orders made between Monday – Thursday before 12pm will be processed within 24 hours and will require a preparation time of up to 3 working days from date of processing (excluding Saturdays, Sundays and Public Holidays). 

Orders made between Friday – Sunday will be processed on Monday (or the following day should the coming Monday be a Public Holiday).

Feel free to contact our eCommerce team for more information on special requests and lead times prior to making your order at ecommerce@istudiosg.com